Shipping & Returns

 

Shipping Policy:

  • Orders typically ship within three business days.
  • Shipping is free of charge for all orders over $2500.

  • A flat $50 shipping charge applies to orders $2500 and under.
  • If you choose to ship with your shipping account, you may do so by selecting “Ship on account” during checkout. Please input the account number and courier information in the Order Comments box on the checkout page.
  • Orders are shipped via Canada Post where possible.

  • All items are shipped using expedited shipping unless otherwise specified.
  • Estimated delivery time in Canada is from 1 to 8 business days. Please allow additional time for deliveries to rural areas.

  • We do not offer shipping outside of Canada.  

  • Orders shipped within Canada will not be delivered by selected carriers on the following holidays:

    • - New Year’s Day (Jan 1st)
      - Good Friday (April 18th)
      - Easter Monday (April 22nd)
      - Victoria Day (May 20th)
      - Canada Day (July 1st)
      - Labour Day (Sept 2nd)
      - Thanksgiving Day (Oct 14th)
      - Remembrance Day (Nov 11th)
      - Boxing Day (Dec. 26th)

 

Return Policy:

  • You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return results from our error (you received an incorrect or defective item, etc.).
  • All clearance items are final sale and are not eligible for refunds, returns, or exchanges.
  • You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This period includes the transit time for us to accept your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
  • If you need to return an item, please contact us with your order number and details about the product you would like to return. We will quickly respond with instructions on returning items from your order.

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